FREQUENTLY ASKED QUESTIONS

Help Center

Welcome to the Sydney Ny'Cole Hair Help Center. We’ve compiled some of our customers’ most frequently asked questions into one easy-to-access place. Check them out below - maybe you’ll have the same question that was on somebody else’s mind. Should you have any other issue that we may have missed, don’t hesitate to reach out.

Which Payment methods do you accept?

  • Paypal

  • Stripe

  • Wix Payment (Visa, Mastercard, Discover, Amex)

 

What is your return policy?

Hair must be in same shipping package that it arrived in and not worn or tampered with. We do  not issue refunds but we will credit or replace; once we received the damaged item. Please read our Store policy for more information or email us. 

 

Hair Quality?

Our hair is 100% Human Virgin Hair and top of the line. We have no shedding, no tangles, no drying out. We do provide the best quality  hair. This hair can be dye, bleached and custom for wigs. The hair is made to last for up to 1-2 years with proper care. Hair Care tips are provided as well. If you take care of your hair, then your hair will take care of you.

Hair Care

Always wash your hair extensions first before installation. You will be able to detect any issues with your bundles at this time. If you do, please contact us immediately to discuss the problems and we will resolve them accordingly.

Deep/Curly/Loose Wave Hair

  • Apply a moisture rich Conditioner and comb hair, starting with thea ends working your way up to your scalp.

  • Leave Conditioner in for at least 15 minutes or more

  • Do not massage the hair.

  • Rinse thoroughly.

  • Scrunch hair gently to enhance the curls.

  • When damp, apply a dime size of an anti-frizz alcohol free hair serum. For soft kinks, a curl cream may be required for a more tamed look,

  • Let air-dry

  • Do not use oil products or excessive products on curly hair, it will cause matting.

  • Do not brush or comb hair when dry, it will cause hair to frizz and may cause hair to tangle.

  • Important NOTE: Conditioner only wash is recommended at least 3 times a week Never use Keratin on these textures.

 

Straight/Natural Hair

 

  • Shampoo at least once a week using a good quality sulfate-free shampoo.

  • Do not massage the hair.

  • Rinse thoroughly.

  • Apply a moisturizing conditioner and comb hair, starting with the ends working your way up to your scalp.

  • Rinse thoroughly.

  • Let air-dry.

 
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